As a garment factory, our aim is to deliver high-quality products that meet our customers’ expectations. However, we understand that issues may sometimes arise with the garments we produce. For this reason, we have a return and exchange policy in place to ensure customer satisfaction.

Our return and exchange policy applies to all garments purchased from our factory. If you are not completely satisfied with your purchase for any reason, we offer a full refund or exchange within 30 days of the purchase date. To qualify for a refund or exchange, the garment must be unused, unworn, and in its original condition, with all tags and packaging intact.

To initiate a return or exchange, customers can contact our customer service team through our website or by phone. Our team will provide detailed instructions on how to return the garment, including the necessary shipping address and documentation. Once the garment is returned, we will inspect it to confirm that it meets the criteria for a return or exchange. If eligible, we will process the request within 5 business days.

Please be aware that certain garments may have specific return and exchange policies based on their nature or customization. For example, customized garments may not be eligible for a full refund, and some items, such as swimwear, may only be eligible for exchange due to hygiene concerns. These policies will be clearly stated on our website and communicated at the time of purchase.

We take great pride in the quality of our garments, and we are dedicated to ensuring that our customers are fully satisfied with their purchases. While we aim for everything to go smoothly, we understand that issues can arise, and we are committed to working with our customers to resolve any concerns promptly and fairly.